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FAQ's - Frequently Asked Questions What is a short haul move? This is a move that is less than 450 miles. Make sure to inquire with your moving company as you may have to pay long distance charges even for short haul moves. What is a local move? This usually refers to moves that are less than 100 miles and within the same state. What is an intrastate move? This refers to a move of more than 100 miles within the same state. What are bulky articles? These refer to heavy items such as cars, snowmobiles, trailers or cars. Extra charges are usually applied because these items take up more space in the moving trucks/vans and require additional labour to load and unload. What is hoisting? Certain large awkward items such as wall units or pianos may have to be hoisted out of a window instead of being carried down a flight of stairs. Check with your moving company about the availability and cost of this service. What should I do if one of my items is damaged during the move? Professional movers and packers do their best to ensure all your belongings arrive safely to your destination. However, damage sometimes occurs. In this case, please email or call your moving company as soon as possible with the details. Does a moving company need to be licensed? Moving companies are actually registered. This means the federal government has issued them a certificate of authority that allows them to move household goods in any of the 50 states. Local moving companies may also be registered with the US Department of Transportation to move interstate shipments within certain geographical areas. What is full-value coverage? If you purchase this type of coverage, your moving company will either replace a damaged or lost item with an article of similar kind and value, pay you for the replacement cost, repair the item or pay you the cost of any necessary repairs. Can movers transport my hot tub or spa? Yes, but moving companies will charge extra because these items require a special dolly and flatbed truck. What is overflow? ?Movers may have to leave some of your belongings behind if there is insufficient space in the moving van or truck. If this is the case, make sure to leave the least essential items for the next truck that will be heading to your area. ? How are fees calculated for interstate moves? Your moving company may charge you a set fee which depends on the inventory of your items and delivery timeframe. They may also charge you based on the weight or volume of your items. Why is my city not listed on the ?to city? drop down? We pull into our database the largest cities in the states. If your city is not listed, please select ?other? and enter your city name into the field. (Or you can select the nearest city to your destination that is listed on the drop down. What is an international move? This is a move where your items must cross an international boundary, regardless of actual distance. |
